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Shipping Policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive
another notification when your order has shipped. In unforeseen circumstances such as high volumes of orders or postal service problems some delays can occur that our outside of our control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Free shipping will be applied to any orders over $150.

Local delivery

Free local delivery is available for orders over $100 within Cleveland, Thornlands, Redland Bay, Victoria Point & Ormiston. For orders under $100,
we charge $20 for local delivery.

Deliveries are made from 9am-7pm on Monday-Friday. We will contact you via text message with the phone number you provided at checkout to notify
you on the day of our arrival.

In-store pickup

You can skip the shipping fees with free local pickup From Lash Me Up in Cleveland. After placing your order and selecting local pickup at checkout,

your order will be prepared and ready for pick up within 1-3 business days. We will send you an email when your order is ready along with instructions. Our in-store pickup hours are 9am – 5pm on Monday-Friday.Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 2 days of receiving your shipping
confirmation email, please contact us at with your name and order number, and we will look into it for you.

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